Review replies
We draft a reply to each new Google review with AI, in your tone. You read it, change what you like, and post it.
New Google review
Just nowAisha K. on a salon
Nina gave me exactly the cut I showed her. First time I have left a salon and not wanted to fix it at home.
Drafted reply, in your voice
1-star review, reply ready
“I’m sorry your order was wrong, Ben. Call me on the shop number and I’ll put it right this week.”
Before we start, you tell us how you talk to customers and how you sign off. Every draft follows that.
Each new Google review arrives with a reply already written. It uses the customer’s name and answers what they actually said.
A one-star review gets a polite reply that owns what went wrong and offers a way to put it right. No arguing, no excuses.
Approve a draft as it is, edit it, or skip that review. Only you decide what goes up under your name.
We watch your Google profile. When a new review lands, we pick it up and low ratings get flagged to you first.
AI writes a reply in your tone, using the details the customer mentioned, and signs it the way you do.
Read it, change a word or two if you want, then post. If a review needs a phone call instead, skip it.
Example drafts for Rosa’s Kitchen, a neighbourhood restaurant. One guest had a lovely night. The other waited too long for dinner.
A happy guest
Hannah L.
Took my parents here for their anniversary and the staff brought out a little cake without us asking. Lovely evening.
Reply from the owner
Hannah, thank you for choosing us for such a special night. We loved having your parents in. Please pass on our congratulations, and come back for the next one! Rosa
Posted as drafted
An unhappy guest
Greg T.
Waited almost 40 minutes for our mains on a Saturday and nobody told us why. Food was fine when it came.
Reply from the owner
Greg, I’m sorry about Saturday. Forty minutes is too long, and someone should have come over to tell you what was happening. I’ve asked the team to check on tables whenever the kitchen falls behind. If you give us another go, ask for me and dessert is on us. Rosa
Owner added the dessert offer before posting
Something else on your mind? Email hello@fivefold.com and a person will write back.
Each draft uses your business name, your sign-off and the details the customer mentioned, so it reads like you on a good day. If a line doesn’t sound right, change it before you post.
Tell us your business name and we send back a free reputation check with what to fix first.
Photo by Jaegon Lee on Unsplash
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